Complaints procedure

Please inform CooP-Africa of your complaint. Then we can correct the error(s) and learn from them.  All complaints will be recorded.


How to complain?

• Send an email to and describe your complaint

• Phone CooP-Africa at 0031(0)6-49423616

• Send a letter to the address below:

CooP-Africa, Cycling out of Poverty
Kasteelselaan 4
6574 AJ Ubbergen


What do we do with your complaint?

• A written complaint will be investigated immediately and you will receive a reply within 14 days. If the complaint is not entirely clear, we will first contact you. Please do not forget to mention your contact details.

• A telephone complaint will be handled directly by telephone. If the complaint cannot be investigated directly, we will make a callback appointment  or we will send you a written response within 14 days.